Refund policy

Returns & Refunds Policy

Thank you for shopping with us. We hope you love your purchase, but if you are not completely satisfied, please review our returns policy below.

Non-Returnable Items
For hygiene reasons, all earrings are non-returnable and cannot be refunded unless they are faulty.

Faulty or Damaged Items
If you receive an item that is faulty, damaged, or not as described, please contact us within 14 days of delivery with your order number and clear photos of the issue. Once the fault has been verified, we will offer a full refund to your original payment method.

No Exchanges
We do not offer exchanges. If you are unhappy with an eligible item, you may return it for a refund in line with this policy.

Eligibility for Returns
To qualify for a return (where applicable), items must be:

- Unused and in their original condition
- Returned in the original packaging
- Sent back within 14 days of notifying us of the return request

We reserve the right to refuse a refund if the item is returned in a condition that suggests it has been used or damaged after delivery.

Return Process
To request a return, please email us at [insert email address] with your order details. If your return is approved, we will provide instructions on how to send the item back.

Customers are responsible for return postage costs unless the item is confirmed as faulty. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed within 5–10 business days, depending on your payment provider.

If you have any questions about your return, please contact us.